Privacy Policy
Last updated: 11 September 2026
1. Introduction
Welcome to Plumbers in Barnet, powered by VidReviews.co.uk (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit a video review, contact a plumber, claim a business profile, create an account, purchase a service or otherwise interact with us.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
2. Who We Are
For the purposes of UK data protection law, the data controller responsible for personal information processed through this website is:
[YOUR LEGAL NAME / BUSINESS NAME]
Trading as: VidReviews.co.uk / Plumbers in Barnet
Email: support@vidviews.co.uk
Address: Trinder Road Barnet Herts EN5 3EE
Website: VidReviews.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
3. Information We May Collect
Depending on how you use the website, we may collect information including:
- your name;
- email address;
- telephone number;
- account and login information;
- postcode or general location;
- information submitted through contact or enquiry forms;
- video reviews;
- photographs, audio and other content you submit;
- written reviews and comments;
- star ratings;
- information about your experience with a plumber;
- plumber or business information;
- information supplied when claiming a business profile;
- evidence supplied to verify that you own, work for or are authorised to represent a business;
- payment and transaction information where paid services are offered;
- communications between you and us;
- IP address, browser, device and technical information;
- website usage information; and
- cookie and similar technology information.
We ask users not to include unnecessary personal, confidential or sensitive information in video reviews or other public submissions.
4. Video Reviews and Public Information
An important purpose of the website is to enable customers to share reviews of local plumbers.
If you submit a video review for publication, information contained within that review may become publicly accessible. This may include your video, voice, display name, rating, written comments and information you voluntarily disclose about your experience.
You should therefore only include information that you are comfortable making public.
You must not include another person’s private information in your video or review unless you have an appropriate lawful basis or permission to do so.
We may moderate, reject, edit for technical or formatting purposes, restrict or remove submitted content in accordance with our website terms, moderation policies and applicable law.
5. Business and Plumber Profiles
We may create or maintain profiles relating to plumbers and plumbing businesses operating in the areas covered by the website.
Business information may be provided directly by the business, submitted by users, obtained from publicly available sources or obtained from other lawful sources.
This information may include business names, trading names, business contact details, websites, service areas and other information relating to the business.
Where a plumber or business representative claims a profile, we may request information reasonably necessary to verify their authority to represent that business.
6. How We Use Personal Information
We may use personal information to:
- operate and maintain the website;
- create and manage user accounts;
- receive and moderate video reviews;
- publish approved reviews;
- manage plumber and business profiles;
- process business profile claims;
- verify business representatives;
- allow users to contact or request quotes from plumbers;
- forward enquiries where appropriate;
- provide memberships, advertising or promotional services;
- process payments;
- communicate with users and businesses;
- respond to questions, complaints and disputes;
- investigate potentially fraudulent or misleading reviews;
- prevent spam, misuse and security threats;
- improve the website and our services;
- measure website performance and usage;
- comply with legal and regulatory obligations; and
- establish, exercise or defend legal claims.
7. Our Lawful Bases
Depending on the particular processing activity, we may rely upon one or more lawful bases under UK data protection law.
These may include:
Contract – where processing is necessary to provide a service you have requested or to perform a contract with you.
Legitimate interests – where processing is necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights and interests. These interests may include operating a local review platform, maintaining accurate business listings, preventing fraud, moderating content, improving our services and protecting the website.
Consent – where we have specifically asked you to consent to particular processing. Where we rely on consent, you may withdraw it at any time.
Legal obligation – where we need to process information to comply with applicable law.
Other lawful bases may apply where permitted or required by law.
8. Enquiries and Requests for Quotes
If you use the website to contact a plumber or request a quote, we may collect the information necessary to process your enquiry.
This may include your name, telephone number, email address, postcode, details of the plumbing work required and any other information you choose to provide.
Where necessary to provide the service you request, this information may be passed to the plumber or business you have selected or to relevant participating businesses where the nature of the service clearly explains that your enquiry will be shared.
Once your information has been provided to an independent plumber or business, that business may become a separate data controller responsible for its own use of your personal information.
9. Business Claims
If you submit a request to claim a plumber or business profile, we may collect your:
- name;
- contact details;
- position or relationship with the business;
- business details; and
- supporting verification information.
We use this information to determine whether you are authorised to manage or represent the relevant profile.
We may contact the business independently where reasonably necessary to verify a claim.
10. Payments
If we offer paid memberships, featured profiles, advertising or other paid services, payments may be processed by third-party payment providers.
We may receive transaction information necessary to confirm and administer your purchase. Payment providers may process payment-card and related information under their own privacy terms.
We do not intend to store complete payment-card details ourselves where payment processing is handled by an external payment provider.
11. Marketing
Where permitted by law, we may contact users or businesses about relevant services, memberships, features or promotions.
Where consent is required for electronic marketing, we will request it.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
Service messages concerning your account, reviews, enquiries, transactions or important website matters are not necessarily marketing communications.
12. Cookies and Analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function, for example for security, account sessions or other essential functionality.
Other cookies may be used for analytics, preferences, advertising or other non-essential purposes.
Where required by law, non-essential cookies will not be placed until appropriate consent has been obtained.
Further information about the cookies used by the website should be provided in our Cookie Policy and through our cookie consent controls.
13. Who We May Share Information With
Where necessary and lawful, we may share personal information with:
- plumbers and plumbing businesses;
- website hosting providers;
- IT and security providers;
- payment processors;
- email and communications providers;
- video hosting or streaming providers;
- analytics providers;
- professional advisers;
- contractors and service providers acting on our behalf;
- regulators, law-enforcement agencies or public authorities where legally required; and
- potential purchasers or successors in connection with a sale, restructuring or transfer of our business.
We do not sell personal information simply for third parties to use for their own unrelated marketing purposes.
14. International Transfers
Some of our technology or service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.
Where required, this may include relying upon applicable adequacy regulations or appropriate contractual safeguards.
15. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, security and dispute-resolution requirements.
Retention periods may vary depending on the type of information and why we hold it.
For example, account information may be retained while an account remains active and for an appropriate period afterwards. Transaction records may be retained where required for tax, accounting or legal purposes.
Published reviews may remain available while they continue to serve the purposes of the review platform, subject to our moderation policies, legal obligations and applicable data protection rights.
Verification information used for business claims will not be retained for longer than reasonably necessary for verification, fraud prevention, dispute handling or legal purposes.
16. Security
We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.
However, no internet-based service can guarantee absolute security.
Users are responsible for keeping their passwords and account credentials confidential.
17. Your Data Protection Rights
Depending on the circumstances and the lawful basis relied upon, you may have rights concerning your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent; and
- complain about the way your personal information is processed.
These rights are subject to applicable legal conditions and exemptions.
To exercise a data protection right, please contact us at:
[PRIVACY EMAIL ADDRESS]
We may need to request information reasonably necessary to confirm your identity before responding to certain requests.
18. Your Right to Object
Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.
You also have the right to object to the use of your personal information for direct marketing purposes.
Please contact us if you wish to exercise this right.
19. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate your concern.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.
Information about making a complaint is available from the ICO.
20. Children’s Privacy
The website is intended primarily for adults seeking or reviewing local trade services.
We do not knowingly seek to collect personal information from children where it is not appropriate to do so.
If you believe a child has submitted personal information or video content to the website without appropriate authority, please contact us.
21. Third-Party Websites
Our website may contain links to plumbers’ websites, social-media services, payment providers or other third-party websites.
We are not responsible for the privacy practices of independent third parties. You should review their privacy information before providing them with personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.
The latest version will be published on this page and the “Last updated” date will be amended.
Where appropriate, we may provide additional notice of significant changes.
23. Contact Us
For questions, requests or concerns relating to privacy or personal information, please contact:
[YOUR LEGAL NAME / BUSINESS NAME]
Trading as: VidReviews.co.uk / Plumbers in Barnet
Email: support@vidviews.co.uk
Address: Trinder Road Barnet, Herts EN5 3EE
Website: VidReviews.co.uk
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